| Author |
 Topic  |
|
|
javivi84
New Member
1 Posts |
 Posted - 07/19/2006 : 12:40:38 AM
|
Hello, i'm from spain. I have a pocket pc DELL AXIM X51V and yesterday I upgrade to A04 spanish ROM.
I used the program "wi-fi companion" with the other rom "A01", and it worked ok.
But with the new rom "A04" when i scan the signal of the access point wi-fi, the signal of all are the same, about 16%. I hope that it is an error, because i'm near of the access point, and with the a01 rom i had about 80% of signal.
In other blogs more users have the same problem.
Do you know how repair that problem?
Sorry for my english.
Thaks for all. |
|
|
comptonOG
Member
6 Posts |
Posted - 08/08/2006 : 12:08:57 PM
|
| OTher x51v users with A12 have reported the same thing. change the WLAN "power save mode" from "auto" to "disabled", soft reset. see if that fixes the issue. The most likely cause is the strengh of signal not being reported correctly than the actual signal being weaker. Before upgrade to A12 WiFi Companion reported 95-100 % signal strength when in same room as router. Now it reports 61% maximum. But range still seems the same. I can connect anywhere in my yard, just as before. What do you think? |
X51V A12 ROM |
 |
|
|
jimhanseng
New Member
USA
4 Posts |
Posted - 08/09/2006 : 08:13:50 AM
|
I have an X51V running A12. When I connect the Wi-Fi Companion main page ALWAYS shoes 0% and Quality "Out of Range". This is true even when I have 100% signal strength. IF I go to Wi-Fi Finder, it shows I am connected to my network with about 61% dispite the fact I have 100% signal strength.
This sofware is basically useless the way it is currently working. The really annoying part is it keeps giving me "Notices" that my strengh is weak and I can't stop it. 
Is Socket going to address this issue? |
Jim in Sacramento, CA |
|
|
|
Admin
Admin
USA
661 Posts |
Posted - 08/10/2006 : 10:50:36 AM
|
Hi Everyone,
I have a quick couple of questions so that we can trace down your problem. First, which version of Wifi Companion are you using? Second, are you using the built-in WLAN or a Socket card? If you are using a socket card which one? And Finally which brand of AP are you using, it's firmware version and model number?
Thank you. And I look forward to your reply.
|
Support Forum Administrator
Socket Communications Inc. |
|
|
|
DBC
New Member
1 Posts |
Posted - 08/10/2006 : 11:50:49 AM
|
| I hope this is going to be sorted out as well. As there is only a three-day trial for Wi-Fi Companion, there is not much point my D/L it until possible kinks with the Axim X51V, using ActiveSync 4.1, the new A12 ROM and built-in WLAN are sorted out. |
|
|
|
tccox
New Member
USA
4 Posts |
Posted - 08/15/2006 : 11:41:05 AM
|
I orginally reported the problem on AXIMSITE. I just upgraded to version 2.93 and still have same problem. Max signal strength reported is 61% even with unit held next to router. Unit is
Dell Axim X51V with built in WiFi. Problem started with upgrade to ROM A12
|
TCCOX |
|
|
|
Admin
Admin
USA
661 Posts |
Posted - 08/17/2006 : 3:55:14 PM
|
Socket is giving this scenerio our full attention. I will be posting information on our findings after our investigation is complete.
Regards. |
Support Forum Administrator
Socket Communications Inc. |
|
|
|
tccox
New Member
USA
4 Posts |
Posted - 08/19/2006 : 1:11:22 PM
|
A little more detail. Router is a D-link 624. Before upgrade (????) to A12 WIFI reported 100% at the router and in 90% range in same room.
Since the upgrade it reports 61% at the router and either 30% or 61 % in the same room. Nothing in between , jumps from 30 to 61 and back to 30. Walking with device away from router it goes from 61% to 30% to 15% when nearing limits of range. Now physical range sems to be same as before, signal strength is just not being reported correctly.
Now the Dell Lan Utility seems to be reporting the strength correctly
Best -10/0 at the router
Fair to poor at limits of range
Minor problem I know but would be nice to have fixed
|
TCCOX |
|
|
|
comptonOG
Member
6 Posts |
Posted - 08/31/2006 : 08:59:46 AM
|
| Agreed even if your signal strength is reported lower in the software, The physical range still might not be affected. Some have reported they can connect anywhere in their yard, just as before. So everyone double check to see if your physical range (reach) is the same. This problem may simply be a software reporting error not physical range/reach error. Share your results, thanks. |
X51V A12 ROM |
|
|
|
jimhanseng
New Member
USA
4 Posts |
Posted - 09/02/2006 : 06:53:20 AM
|
-I am running WiFi Companion Version 2.8.19.0.
-My Dell X51v has built in WiFi
-Dell X51V, ROM Version A12
quote:
Originally posted by Admin
Hi Everyone,
I have a quick couple of questions so that we can trace down your problem. First, which version of Wifi Companion are you using? Second, are you using the built-in WLAN or a Socket card? If you are using a socket card which one? And Finally which brand of AP are you using, it's firmware version and model number?
Thank you. And I look forward to your reply.
quote:
Originally posted by jimhanseng
Posted - 08/09/2006 : 08:13:50 AM
--------------------------------------------------------------------------------
I have an X51V running A12. When I connect the Wi-Fi Companion main page ALWAYS shoes 0% and Quality "Out of Range". This is true even when I have 100% signal strength. IF I go to Wi-Fi Finder, it shows I am connected to my network with about 61% dispite the fact I have 100% signal strength.
This sofware is basically useless the way it is currently working. The really annoying part is it keeps giving me "Notices" that my strengh is weak and I can't stop it.
Is Socket going to address this issue?
|
Jim in Sacramento, CA |
|
|
|
jimhanseng
New Member
USA
4 Posts |
Posted - 09/02/2006 : 07:17:54 AM
|
I installed version 2.9.3.0 today. Now there is only three strenghs it will display... 61%, 30% or 0%. The differance between 2.8.19.0 and 2.9.3.0 is that now I do get the 61%, 30% or 0% in the main window and it does show I am connected on the main window. Also, I am no longer getting the messages that my connection was lost or the signal strength is week.
[quote]Originally posted by jimhanseng
-I am running WiFi Companion Version 2.8.19.0.
-My Dell X51v has built in WiFi
-Dell X51V, ROM Version A12
|
Jim in Sacramento, CA |
|
|
|
wifisocket61
New Member
1 Posts |
Posted - 11/13/2006 : 09:06:00 AM
|
WEll not mcu hto say, apart from the fact that in the thread I saw a note where it said that perhaps the signal strength value was calculated wrong.
From my experience I'd say it's WiFi Companion doing something to the signal strength at all, since without having it installed I got 3 hotspots in range, able to connect to which is my WLan, my neighboor and a friend on other other side of the road. I asked both of them to provide me a WEP key for testing purpuses and I can connect to all of them.
With WiFi 2.9.3.0 trial installed I only get 61% of my WLan against next to full signal without, and Companion won't locate the other hotspots at all. I must get up to 10m into the direction of my neighboor until WiFi Companion sees his WLan.
Thus ... WiFi 2.9.3.0 + Axim x51v is for Frontend-Lovers only.
For the ones wanting to get connected one better deinstalls it until a working version pops up.
And since 2.9.3.0 is on the market since that long I wonder what the ones responsible for that issue do from early monday till late friday.
Especially if one keeps in mind that I didn't came across any other WiFi software with such an appealing frontend. It was one of my favourites to go for when I installed it besides trying other trial software when I had my Axim for the first days. And it still is on my wishlist if only it'll work.
|
|
|
|
comptonOG
Member
6 Posts |
|
|
mxLars
New Member
Norway
3 Posts |
Posted - 12/22/2006 : 4:44:21 PM
|
quote:
Originally posted by comptonOG
You may want to try the Dell wifi patch if you are still having Axim socket companion trouble.....
Tried and sadly no fix.
For more details and observations regarding this issue please check : http://www.aximsite.com/boards/showthread.php?t=143683
*note*
Similar issue with Axim x50v after upgrade to Windows Mobile 5 - suggesting your WM5 version has the compatibility issues..
x50v with WM2k3se and my HP hx4700/WM5 2.01 works as it should with your application. Only a possible divided signal strength/signal quality graph issue (ref. your manual) detailed in the link above. |
|
|
|
thefiredude
Senior Member
10 Posts |
Posted - 12/30/2006 : 04:56:58 AM
|
Admin it's been almost 6 months since you posted on this subject. Us Dell Axim X51v owners who've purchaesd WFC would like a patch or something to fix it. WFC is NOT fully functianable woth the X51v's. The post above includes a link to good discussion on the subject. I hasve also referrred the link to Tech support on this same subject.
There should be a disclaimer on the sales page for us Dell Axim X51v owners of the compatibility issues. Great program and I don't mind paying for it IF it works correctly. How about and update Admin!!!?? |
|
|
|
thefiredude
Senior Member
10 Posts |
Posted - 01/11/2007 : 07:55:02 AM
|
Looks like some good news on this issue. I recieved this from socketcom in the last couple days!!! Thanks guys! hey admin you sleeping on tjhe job??
Hello Anthony,
The issue here is that with the latest ROM for your device (A12) Dell has changed the way that the WLAN reports its signal strength. This required a recalibration within our software to resolve.
This has been done and I expect a new release by next week.
Best Regards,
Andrew Hersh
Development Services
Socket Communications Inc. |
Edited by - thefiredude on 01/11/2007 07:56:07 AM |
|
|
|
Admin
Admin
USA
661 Posts |
Posted - 01/11/2007 : 2:03:15 PM
|
Hello Everyone,
Expect a mini-patch to Wifi Companion in the immediate future for this issue. The problem stems from the fact that Dell changed the max value and granularity of the RSSI values reported by the built-in wifi card driver during the ROM update. So for A011 ROM, the range from strongest to weakest in 5 digit increments, was -25 to -90 RSSI. But that range was changed in A012, to -50 (strongest) to -90, using 10 digit increments. So even after the patch the only values that the wifi companion will be able to report using the built-in radio are 0%, 25%, 50%, 75%, 100%.
If fine granularity in information are important to you, I can only recommend the purchase of our P300 802.11g SDIO card.
Regards.
|
Support Forum Administrator
Socket Communications Inc. |
|
|
|
thefiredude
Senior Member
10 Posts |
Posted - 01/11/2007 : 5:20:41 PM
|
Admin...
Are there any compatability issues with the P300 802.11g SDIO card with the Axim X51V's A012 like there has been with WFC? |
|
|
|
Admin
Admin
USA
661 Posts |
Posted - 01/12/2007 : 12:20:11 PM
|
The P300 is fully compatible with the Dell Axim x51v, and of course the card works wonderfully with WiFi Companion. Actually the Dell Axim x51v, and x51 were used to test and debug the P300 when it was being prototype.
There are however a few issues to bring up with regards to the Dell Axim. Inserting and removing the card repeatedly in a short period of time will cause the driver to crash. Which is easily fixed by a soft reset. Also always remember to turn off the built in radio while using the P300 card. |
Support Forum Administrator
Socket Communications Inc. |
|
|
|
mxLars
New Member
Norway
3 Posts |
Posted - 01/15/2007 : 2:42:10 PM
|
This really wasn't too good news regarding the granularity... pushing this issue to Dell then, but will surely take some time as this affects bot the X51 A12 and the x50v A02 rom versions 
Buying a new card to occupy the sd-slot on both my dell's are out of the question, as I only use sd and not cf-cards for storage and applications.
In addition a current pocketpc will not make much use of 802.11g for websurfing and downloading email's.. maybe for streaming movies, but I don't really have noticed any problems with that with the std. builtin adapters.
Since I'm of the opinion you have some cooperation with Dell and supporting their products with your sw, please send them a notice regarding the problems you've found so they can push their rom manufacturer or HTC to release a patch for this issue.
Thankfully I can use my Ipaq hx4700/wm5 for site surveys with 1-3% granularity, instead of 25% until then..
Thanks for your efforts so far. |
|
|
|
thefiredude
Senior Member
10 Posts |
Posted - 01/15/2007 : 2:58:13 PM
|
mxLars.....
I was hoping for a little better response than that myself since they've known of these issues for months and months. I have a feeling this patch they are coming out with won't fix the muissing graph either. 
I doubt I would have purchased WFC had I know of these incompatability issues. I as well use my SD slot/card for strorage. This is getting a bit aggravatiing to say the least. I buy WFC and now they suggest I buy the P300 802.11g SDIO card (more money) and of course it "works wonderfully with WiFi Companion."
There should have been a disclaimer on Sockets site LONG ago for folks like us stating the incompatablility and problems with the ROM and the X512v's.
What really upsets me is they've known of these issues for a LONG time, no disclamer on their sales site and now the mini patch the tech folks told me would be out soon and it will still not function 100% UNLESS you buy the P300 802.11g SDIO card?? Something is amiss here. My confidence in all of this is dwindling fast, but I'll reserve final opinion until the mini patch comeas out and see then. Why advertise and sell a prodfduct that is NOT full functioanable???? |
|
|
|
mxLars
New Member
Norway
3 Posts |
Posted - 01/17/2007 : 08:59:25 AM
|
.. I haven't followed this issue for that long, and see no reason to get upset.
I really appreciate socketcom's answer and explanation regarding the findings of the Issues Dell has enforced with the latest roms, and I'm sure they have put alot of work into this to get to the bottom of the problem.
As long as Dell/oem have crippled the driver to report only a 4-5 step resolution of the wifi signal, I really can't see what socketcom can do to overcome this except rewriting the driver and making a new rom to house it in...
The 4-5 step resolution seem logical in the dumb way the driver only has to display the std. M$ Windows signalstrenght bars (0-25-50-75-100% signal).
Let's push this over to Dell instead, if my observations are correct.
What they(Dell) could provide was a small rom-patch reverting the wifi Driver to A11 level for the X51(afaik) and to A01 level for the x50's.
Or better - Dell's developers looks into the matter and finds the perfect solution.
regards
Lars, Norway |
|
|
|
thefiredude
Senior Member
10 Posts |
Posted - 01/17/2007 : 12:23:32 PM
|
Lars,
I agree, but the troubling thing to me is this has been an issue for some time. The Socketcom folks have been great in their communications with me and efforts here. I agree with your last post however the part that irritated me was the issue has been known for a while and unsuspecting buuyers of WFC (like me) at the very least should have been aware a patch was coming and of the current issues involved. There is no mention any of such so one would assume there are no issues is all. That alone would have saved a lot of frustration on a lot of peoples part. Now buying the P300 802 so WFC will work great is not the answer. Fixing what's "broke" first is. I have a built-in radio. Why would I want to disable it, buy another card to make WFC work properly when it should have when I bought it or at least told of the issue upon purchase. The part that irritated me was it's been an issue for quite some time with the last report here by admin way back in August. |
Edited by - thefiredude on 01/17/2007 12:24:35 PM |
|
|
|
thefiredude
Senior Member
10 Posts |
Posted - 01/18/2007 : 05:26:53 AM
|
admin...
Are there any known issues with the Go Wi-Fi! P500 and the new X51v's and the ROM? Does it work well with WFC??? I hate giving up my SD card slot as I need it for storage, but my CF slot is open. Just curious. Thanks in advance. ...
Tony |
|
|
|
thefiredude
Senior Member
10 Posts |
Posted - 01/26/2007 : 06:27:31 AM
|
My last respsonse from Socketcom on Jan 9th....
The issue here is that with the latest ROM for your device (A12) Dell has changed the way that the WLAN reports its signal strength. This required a recalibration within our software to resolve.
This has been done and I expect a new release by next week.
Best Regards,
Andrew Hersh
Development Services
Socket Communications Inc.
Next week has turned into nearly 3 weeks!? I've asked for an update on the situation, but have received no response. I don't think they monitor their forum much here either? I've kind of given up on the issue and in search of other software for my needs. tjhis will be my last post on the matter. |
Edited by - thefiredude on 01/26/2007 06:31:08 AM |
|
|
|
thefiredude
Senior Member
10 Posts |
Posted - 02/19/2007 : 3:05:32 PM
|
Admin,
I really think if you have the connections you should have someone change this ...
http://www.socketmobile.com/matrix/result.asp?ModelID=169&ProductID=23
It shows buyers that WFC is compatible with the the Dell X51v WM5 which we know it is not especially with the A12 ROM. Kind of misleading to potential customers (like me). Your Matrix is wrong and needs to be changed. I find it hard to believe it has not been done already since you acknowledged this issue back in August of last year.?? |
Edited by - thefiredude on 03/08/2007 11:42:16 AM |
|
|
|
thefiredude
Senior Member
10 Posts |
Posted - 03/13/2007 : 01:39:22 AM
|
quote:
Originally posted by Admin
Hello Everyone,
Expect a mini-patch to Wifi Companion in the immediate future for this issue. The problem stems from the fact that Dell changed the max value and granularity of the RSSI values reported by the built-in wifi card driver during the ROM update. So for A011 ROM, the range from strongest to weakest in 5 digit increments, was -25 to -90 RSSI. But that range was changed in A012, to -50 (strongest) to -90, using 10 digit increments. So even after the patch the only values that the wifi companion will be able to report using the built-in radio are 0%, 25%, 50%, 75%, 100%.
If fine granularity in information are important to you, I can only recommend the purchase of our P300 802.11g SDIO card.
Regards.
Beware before buying this product if you own a Dell Axim X51v as there are compatibility issues and bugs! (Per sockets own compatibility matrix) |
|
|
|
tccox
New Member
USA
4 Posts |
Posted - 03/14/2007 : 11:28:09 AM
|
| Installed the patch on my X51v with A12 ROM. Wf Fi Companion will not only show in a small box that covers only about 20% of the screen. Totally unusable. Removed and installed several times with same result. Thanks a lot |
TCCOX |
|
|
|
Admin
Admin
USA
661 Posts |
Posted - 03/14/2007 : 4:00:50 PM
|
Sorry,
The patch was been corrected. Please download, and try the CAB again. As for the Compatibility Matrix, it should be updated by the end of the week. And just to clarify the patch is a standalone version of Wifi companion.
Regards. |
Support Forum Administrator
Socket Communications Inc. |
|
|
|
tccox
New Member
USA
4 Posts |
Posted - 03/15/2007 : 3:19:18 PM
|
| Thanks, Yes the patch works perfectly |
TCCOX |
|
|
|
akiller
New Member
1 Posts |
Posted - 08/25/2007 : 07:21:47 AM
|
Does anyone have a mirror for the patch? It's been removed from the main site. It would be much appreciated.
Thanks. |
|
|
| |
Topic |
|
WI-Fi companion DELL AXIM
